Guests celebrate:
88%
64%
84%
Main hotel amenities
- Elevator
- ATM/banking
- Concierge services
- Airport transportation (surcharge)
- Coffee/tea in common areas
- Breakfast available (surcharge)
- Laundry facilities
- Safe-deposit box at front desk
- Spa services on site
- 24-hour front desk
- Dry cleaning/laundry service
- Full-service spa
- Designated smoking areas
- Tours/ticket assistance
- Free WiFi
- Number of restaurants - 1
- Free reception
- Snack bar/deli
- Parking (limited spaces)
- Bicycle rentals on site
- Free self parking
- Number of bars/lounges - 1
- Luggage storage
- Terrace
- Wheelchair accessible – no
- Change of towels (on request)
- Change of bed sheets (on request)
Information
- Pets not allowed
- No rollaway/extra beds available
- No cribs (infant beds) available
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Gap period enforced between guest stays - 24 hours
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Contactless check-out is available
- Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Guest accommodation is sealed after cleaning
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Contactless food service / room service is available
- Reservation might be required for some facilities onsite
- Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
- Property follows sanitization practices of Ecolab (3rd party expert - Global)
- Property follows sanitization practices of SGS (3rd party expert - Global)
- Food service has been amended for enhanced safety
- Professional property host/manager
- Property follows sanitization practices of COVID-19 Guidelines (CDC)
- Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
- Property follows sanitization practices of CovidClean (Safehotels - global expert)
- Property follows sanitization practices of COVID-19 Guidelines (WHO)
Location
Phnom Penh, Phnom Penh,
Ostro Hotel
Politics
Checkin at: 2:00 PM
Checkout at: 12:00 PM
Checkin instruction:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
Checkin special instruction:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Fees and Taxes
Mandatory:
Policies
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.