Excellent
Guests celebrate:
92%
88%
96%
Main hotel amenities
- Elevator
- Airport transportation (surcharge)
- Coffee/tea in common areas
- Breakfast available (surcharge)
- Television in common areas
- Multilingual staff
- 24-hour front desk
- Smoke-free property
- Pool umbrellas
- Airport transportation
- Tours/ticket assistance
- Free WiFi
- Number of restaurants - 1
- Number of outdoor pools - 1
- Rooftop terrace
- Luggage storage
- Pool sun loungers
- Free parking nearby
- Terrace
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible meeting spaces/business center
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
Information
- Pets not allowed
- Essential workers only - NO
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
- Property confirms they are implementing enhanced cleaning measures
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Cashless transactions are available
- Masks are compulsory at the property
- Reservation might be required for some facilities onsite
- Professional property host/manager
Location
Puerto de la Cruz, Santa Cruz de Tenerife, 38400
My City Hotel
Politics
Checkin at: 2:00 PM
Checkout at: 12:00 PM
Checkin instruction:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
Checkin special instruction:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Fees and Taxes
Mandatory:
Policies
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.